An independent eCommerce event in NYC and LDN, focused on innovation, technology, product management, growth strategy, internationalisation, data and more.
NYC: 17th July 2025 | LDN: 13th and 14th May 2026
NYC: Lavan Midtown, 641 W 42nd St, New York, 10036 | LDN: Tickets on sale late 2025.
Retailers attend free.
Brought to you by Vervaunt
Hear from the most impressive brands in the world
Our NYC Edition line-up currently includes...
Ethan Kirkpatrick
Director, Performance Marketing
rag & bone
Scott Lloyd
Director of Growth
SKIMS
Denise Karkos
Senior Vice President, Chief eCommerce Officer
DICK'S Sporting Goods
Ovadia Labaton
Co-Founder
The Perfect Jean
Charlie Kent
Head of E-commerce
Dr Martens
Alex Harley
Head of Ecommerce
Percival
Harry Roth
Director of Ecom, CRO & Customer Journeys
AS Beauty
Sachin K. Bhargava
Senior Director, Digital Product & Ecommerce
John Hardy
Molly Dickey
Global Commercial Director
Mansur Gavriel
Nargiza Dakmak
Director of eCommerce
Bonafide Health
Jean-Marc Lacroix
Director of Ecommerce Operations and Client Experience
Stetson
Kimberley Correia Hunt
SVP Direct to Consumer
Timex Group
Laura Marangon
Head of E-commerce
The Frankie Shop
Charlotte Paffe
VP, Ecommerce & Digital Product
Andie
Nick Vance
Operations Director
Bradshaw Taylor
Holly Beadle
CEO
Hera Clothing
Chris Baltusnik
Director, Digital Experience and E-Commerce
Vitamix
Rudy Ribardière
Director of E-Commerce and Digital Strategy
A.P.C.
The agenda
8:30am
Arrivals and networking
Breakfast to include danishes, mini croissants, seasonal fruit cups, wild berries yogurt, granola. Tea, coffee and refreshments available.
9:30am
Opening Statements and The State of Commerce
10:00am
TBC
10:20am
No BS, Just Buy: Creating Confidence from Click to Closet
Featuring Ovadia Labaton (Co-Founder at The Perfect Jean) and Jess Meher (SVP, Marketing at Loop).
Online shopping can feel like a gamble, thanks to the combination of not being able to see or touch products, and inconsistent return policies and processes across different brands. Will it ship on time? Will it fit? Will I have to fight a chatbot to return it? When will my refund come? How do you inspire confidence and build trust before they’ve even hit “buy”? In this fireside chat with The Perfect Jean, we’ll break down how to give customers that “hell yes” feeling at every stage of the journey. From conversion-boosting strategies to order tracking and return policies that build peace of mind and trust, learn how to turn pre-purchase hesitation into post-purchase loyalty.
10:40am
Scaling New Customer Acquisition - Full-Funnel Strategy & Measurement
Featuring Ethan Kirkpatrick (Director, Performance Marketing at rag & bone) and Scott Lloyd (Director of Growth at SKIMS).
Moderated by Bethan Rainford.
This session will explore how growing brands are approaching full-funnel paid media strategy - from awareness to conversion - by building a robust measurement strategy, prioritising creative and building a testing culture, getting buy-in on digital brand investment and much more. The session will also highlight emerging creative trends, approaches to testing and iteration and how brands are adapting their channel mix to balance upper-funnel reach with bottom-funnel efficiency across platforms like Meta, Google, TikTok, and programmatic.
11:00am
Morning Break
11:40am
TBC
12:00pm
Fixing the Forgotten Funnel: How Global Brands Connect their Operations to Shape Customer Experience
Featuring Holly Beadle (CEO at Hera Clothing), Nick Vance (Operations Director at Bradshaw Taylor), Alex Harley (Head of Ecommerce at Percival), and Juan Pellerano (CMO at Swap).
This panel explores how global brands are addressing the often-overlooked “forgotten funnel” - the post-purchase experience - by connecting operations like fulfilment, logistics, and customer service to deliver a seamless, branded journey. Panelists will share strategies for aligning internal teams and external partners to reduce friction, improve transparency, and turn operations into a competitive advantage. Attendees will learn how operational excellence directly shapes customer loyalty, retention, and lifetime value.
12:20pm
eCommerce Strategy in 2025 - Growth, Brand & AI
Featuring Kimberley Correia Hunt (SVP Direct to Consumer at Timex Group). Moderated by Jade Harvey.
This panel will delve into key strategic priorities for leading brands, with core topics ranging from omni-channel and international market entry, to building brand experiences that drive loyalty and retention, to AI adoption and much more. The discussion will examine how businesses can balance agility with long-term planning, adopt emerging technologies intelligently, build brand equity and future-proof their operations in an ever-increasingly competitive market.
12:40pm
Lunch Break
2:30pm
Ecommerce in Motion: How Brands Are Keeping Up
Featuring Rudy Ribardière (Director of E-Commerce and Digital Strategy at A.P.C.), Sachin K. Bhargava (Senior Director, Digital Product & Ecommerce at John Hardy), Chris Baltusnik (Director, Digital Experience and E-Commerce at Vitamix) and Jennifer Baron (VP of Marketing at Athos Commerce)
The way shoppers find and buy products is changing fast - so how are brands keeping up? This panel will reveal key strategies, lessons, and predictions for the future of eCommerce.
2:50pm
Experimentation Strategy in 2025 - Optimising for Net New Customers & Building Incremental Returns
Featuring Charlotte Paffe (VP, Ecommerce & Digital Product at Andie), Nargiza Dakmak (Director of eCommerce at Bonafide Health), and Harry Roth (Director of Ecom, CRO & Customer Journeys at AS Beauty).
Moderated by Nick Phipps.
This panel will explore how leading eCommerce brands approach feature testing, content strategy for new users, measurement and personalisation. Speakers will share how they validate new features before full rollout, the role of top-of-funnel content in attracting and converting net new users and the testing opportunities this stage presents. The session will also cover how brands structure reporting on user activity and performance and the evolving approaches to personalisation across the customer journey.
3:10pm
Connection to Commitment: Loyalty-Led Growth with CRM & Clienteling
Featuring Jean-Marc Lacroix (Director of Ecommerce Operations and Client Experience at Stetson) and Alex Harley (Head of Ecommerce at Percival).
Moderated by Shamoli Miah.
This panel will explore how brands can drive meaningful, loyalty-led growth by deepening customer relationships through more intentional CRM, clienteling and data strategy. Speakers will discuss how to effectively measure loyalty, design impactful loyalty activity and programs, manage VICs at different levels and collect first party data in a way that allows for personalisation and performance.
3:30pm
Afternoon Break
4:00pm
Scaling Internationally - Strategy, Approach & Localisation Best Practices
Featuring Charlie Kent (Head of E-commerce at Dr Martens), Molly Dickey (Global Commercial Director at Mansur Gavriel), and Laura Marangon (Head of E-commerce at The Frankie Shop).
Moderated by Paul Rogers.
This session will explore the key pillars of a successful international eCommerce strategy, localisation best practices (including the evolving role of AI vs. manual translation), the current state of trading across different markets, and different routes for structuring teams and managing resources. The panelists will provide practical tips for navigating key growth markets (e.g. Europe and the Middle East) across different channels, advice on prioritising territories, consumer nuance, key wins and much more.
4:20pm
Omnichannel Unlocked with DICK'S Sporting Goods: Serving Athletes Whenever, Wherever and However They Want
Featuring Denise Karkos (Senior Vice President, Chief eCommerce Officer at DICK'S Sporting Goods). Moderated by Paul Rogers.
In this conversation, we'll dive into ways DICK'S is creating connected, flexible experiences to seamlessly serve today's shoppers - whether they choose to browse on a phone, pick up curbside or check out in-store. Learn strategies to unify data, streamline fulfillment and deliver consistent service across every touchpoint in a customer's journey.
4:50pm
Closing Statements
With a musical drag performance from Evita Loca and Pattaya Hart
A true Broadway queen, Evita Loca has thrilled audiences worldwide with her powerhouse voice, quick wit, and unforgettable impersonations. Alongside her, Pattaya Hart has risen to fame as New York City’s top drag queen dancer, celebrated for her high-energy performances and versatility as a dancer, choreographer, teacher, and aerialist. Her enthusiasm for fashion, photography, and musical theatre adds depth to her artistry.
5:30pm
Networking Drinks & Open Bar
8:00pm - 2:00am
Official After-Party at 5th&Mad
Drinks, music, dancing and more.
Previous Speakers from 2025
The Pulse eCommerce Summit is coming to NYC
In 2025, the summit is launching in New York City for the first time. This is an eCommerce conference designed for ambitious high-growth retailers and brands looking for inspiration and innovation from some of the top speakers in fashion, beauty and lifestyle.
Designed for ambitious high-growth retailers and brands.
Hear from international speakers from the best premium lifestyle brands in the world. Topics will include internationalisation, new customer acquisition, roadmapping, measurement and attribution, performance marketing and more. This event is the perfect opportunity to meet with other like-minded eCommerce experts.
Our Platinum Sponsors
Highlights from 2024
Gold Sponsors
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Silver Sponsors
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Agency Sponsors
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One of a kind! What an event - fun, insightful, great people, and data to take back to the business.
Charlie Kent, Dr Martens
Head of eCommerce
The only eCommerce summit to attend in the UK. Many great brands, juicy topics, interesting peers and lots of new contacts. Can't wait to attend the next one.
Diego Fria, Stussy
eCommerce Director
I would definitely recommend the Pulse eCommerce Summit - I loved hearing from industry leading brands and retailers focused on innovation. You'll leave the day with tons of actionable insights.
Marni Dasanjh, Fred Perry
Head of Social Commerce
One of the best eCommerce conferences I've attended for content.
Stefan Lewis, RepresentFAQs
What is the dress code?
There is no dress code - dress as comfortably as you'd like. Most guests wear smart casual.
Is there a virtual attendance option?
Not this year, the event is in-person only. However, some talks will be available on Spotify a few weeks following the event.
What is included in the ticket price?
Your ticket includes access to the event, breakfast and lunch, refreshments, and access to the official after-party.
Can I transfer or cancel my ticket?
You can transfer or cancel your ticket up to 7 days before the event. Please email [email protected] to do so.
I have specific accessibility requirements.
No worries - please email [email protected] with any accessibility requirements you have.
When do the doors open?
Registration begins at 8:30am. Unless otherwise invited, please arrive at 8:30am.
Can I bring my camera to the event?
Simple pocket cameras (non-professional cameras and cameras without interchangeable lenses), are allowed.
Is there a cloakroom?
Yes, there is a cloakroom you can use free of charge. However, we may not be able to accommodate any large luggage.
How can I sponsor any Pulse events?
We're always on the lookout for new partners to invite to sponsor. Please email [email protected] with your interest.
How can I speak at a Pulse event?
If you're a brand or retailer who'd love to speak at a Pulse event, please email [email protected].